Workmanship Warranty | 865 Titan Concrete

What the Warranty Covers

2-year written workmanship coverage

Coverage runs for 2 years from completion of the covered concrete work. The actual completion date is recorded in your project documents. We review concerns based on the cause of the problem and the work described in your signed agreement.

For a covered workmanship defect, we provide a reasonable repair or replacement of the affected work, at our option and under the terms of your agreement. Contact us directly at (865) 209-7235 with your project details and photos.

In Writing Before Work Begins

Warranty terms are included in your written project proposal and reviewed during the site consultation or proposal walkthrough — not presented for the first time at the end of the job.

Workmanship Coverage

Coverage applies to defects caused by our workmanship in the agreed concrete work. The cause of an issue matters, not simply when it appears.

Direct Contact

Call or text (865) 209-7235 with your project address, a description of the concern, and photos if available. We review and respond directly.

Post-Project Support

Follow the curing, loading, and care instructions for your project. For questions about the surface or its care, contact us at (865) 209-7235.

Your project agreement matters: Refer to your signed proposal and warranty for the covered work, exclusions, claim process, and remedies. This website is a general summary and does not change the terms of an existing signed agreement or limit rights that cannot be waived by law.

To ask a warranty question about a completed project, call or text (865) 209-7235.

Warranty FAQ

Common warranty questions

Things people ask about the warranty before or after a project.

What specifically does the workmanship warranty cover?

It covers defects directly caused by our workmanship in the agreed concrete work for 2 years from completion of that work. For a covered defect, we provide a reasonable repair or replacement of the affected work, at our option and under your signed agreement.

Is cracking covered by the warranty?

Concrete can crack as it cures or responds to temperature and site conditions. Control joints and reinforcement help manage cracking but cannot guarantee crack-free concrete. Normal, nonstructural hairline shrinkage cracks, surface checking, and cosmetic variation alone are not defective workmanship. Cracking caused by defective workmanship may be covered under your signed warranty. We evaluate the cause and effect of the issue, rather than assuming every crack is either normal or a defect.

How are weather or site-related problems evaluated?

The warranty covers our workmanship, not damage to the extent caused by events or conditions outside our control, such as flooding, storm damage, roots, overload, chemical damage, or alterations by others. An external-cause exclusion does not excuse defective workmanship in our agreed work, including base preparation or drainage within that scope. We review the cause and the terms of your signed agreement.

How do I report a warranty issue?

Call or text (865) 209-7235 promptly. Include your project address, the concern, when you noticed it, and photos if available. Please allow reasonable access for inspection and, when appropriate, an opportunity to perform a covered repair. We will review the findings and discuss any covered remedy. Necessary emergency measures to protect people or property are not prohibited. This customer-service process does not replace notices or procedures required by your signed agreement or applicable law.